We've Got Your Back!

1.   What is your shipping policy?

We ship through USPS COURIER. Standard shipping cost varies by weight and destination. Express 1-day shipping is available for $35. Standard delivery takes 2-5 days. Free shipping for purchases over $75. No pickup option. 

During high seasons delays may occur. We offer shipping insurance for added protection.

Customer's responsibility for incorrect address.

2.   What shipping methods do you offer?

We offer USPS COURIER for shipping. You can choose between standard shipping with varying costs based on weight and destination, or express 1-day shipping for $35. Standard delivery takes 2-5 days, while express delivers the next day.

3.   How can i update my shipping adress?

To update your shipping address, please log in to your account and go to the "Address" section. You can make changes there to ensure accurate delivery.

If the order has already been placed with the old or incorrect address, send an email to contact@lajosefinausa.com with the order number and we will contact

4.   What is your return policy?

We have a 10-day return policy. You can exchange all our products within this period, except for earrings with an opened packaging (hygiene reasons). Shipping costs for returns are the customer's responsibility. Products must be in their original condition and packaging. We don't accept return of used products.

5.   What is your exchange and refund policy?

Shipping costs for returns are the customer's responsibility. Products must be in their original condition and packaging. Refunds are valid within 10 days of purchase. The item must be unused and in its original packaging. A receipt or proof of purchase is required for exchanges and refunds.

6.   Do you offer product repairs

At this time, we do not offer product repairs. We focus on exchanges, refunds, and providing high-quality products.

7.   How do you act if orders arrive damaged?

If your order arrives damaged, please contact us at contact@lajosefinausa.com
We will assist you promptly in resolving the issue. You can include details and photos of the damage.

8.   How do i find my order number?

Your order number can be found in the confirmation email sent to you after placing your order. It is also available in the "Order History" section of your account if you created one during checkout.

9.   How do i check my order status?

You can also monitor your order's progress by logging into your account and navigating to the "Order History" section, where you'll find updates. If you don't have an account, feel free to reach out to us at contact@lajosefinausa.com for assistance.