Return Policy

At La Josefina USA, we want to ensure that our customers are satisfied with their purchases. Therefore, we offer a fair and transparent return policy. Below, we outline our return conditions:

Exchanges on all products: All our products are eligible for exchange. However, earrings can only be exchanged if the packaging is unopened for hygiene reasons.

• Timeframe for making exchanges: You have to 10 days from the date of purchase to request an exchange for your product.

• Shipping costs responsibility: Shipping costs for returns are customer's responsibility.

• Product conditions for exchanges: We will only accept exchanges for products that are in same condition as they delivered, including their original packaging. We don't accept exchanges for used products.

• Exchanges for discounted purchases: If you receive a gift and want to exchange it we will consider the original price of the product to make the exchange.

• Shipping cost for defective products: If the exchange is due to a product defect, La Josefina USA will cover the shipping cost for return.

Please note that replacements are only valid if the product is defective or damaged. If you need a replacement for the same item, please send us an email at

Exchange & Refund Policy

Our refunds policy lasts for 10 days. If more than 10 days have passed since your purchase date, unfortunately, we cannot offer you a refund.

To be eligible for a refund, the item must be unused and in the same condition as when you received it with it’s original packaging.

To initiate a return or refund, please send an email to the following address:

Make sure to include the following essential information:

• Order Number: #

• Reason for return/refund/exchange: a detailed explanation
of your request.

• Contact Information.

• Receipt and/or proof of purchase.

If you have any additional questions, do not hesitate to contact us at

We hope this return and refunds policy provides clarity on our procedures. We value our customers and commit to provide top-quality service and products.

La Josefina USA.